5Gringos Privacy

What we collect

We only ask for data needed to run the site or follow the law. Your ID photos sit in a separate, encrypted vault. Your main profile only holds a reference token, not the actual document.

• Identity: Full name, date of birth, home address, government ID number and a photo of the document for verification.
• Contact: Email address, mobile number, and an optional backup email for withdrawal confirmations.
• Financial: Payment details (last four digits and issuer for cards, wallet prefixes for crypto), transaction logs, and source of funds for large amounts.
• Activity: Game sessions, bet history (stakes, multipliers, results), login times, device hardware info, browser headers, and approximate location via IP.
• Marketing: Your choices for email, SMS, and push notifications, plus preferences for slots, live games, or sports.
• Safety: Active betting limits, cool-off periods, self-exclusion status, and your history with our support team.

Why we process your info

We check identity documents because we have to. Anti-money laundering rules from the Tobique Gaming Commission and international FATF standards mean we must verify who you are before processing withdrawals.

Financial records are part of our contract. We use this to handle deposits, send your winnings, fix payment errors, and prove to regulators that money is moving correctly.

Behavioral data helps keep the site secure. We use it to spot bots or duplicate accounts and to flag risky gambling patterns. You can't opt out of fraud detection while your account is active, but you can stop the pattern analysis by closing your account.

Marketing is entirely your choice. We log every opt-in with a timestamp and include an unsubscribe link in every message. Turning off marketing never blocks your access to bonuses or withdrawals.

Who sees your data

We don't sell or lease your data to marketers, brokers, or social media sites. We avoid tracking pixels for ads. If you joined through an affiliate, they see that you signed up, but they don't get your personal details.

• Internal teams: Support, verification analysts, payments, and compliance staff at 5Gringos.
• Group companies: Security and fraud teams within the Rocketship Entertainment N.V. network, including 7Signs and Sportaza.
• Service providers: Payment processors like Stripe or Skrill, identity vendors like SumSub, and hosting on AWS or Cloudflare in EU/CA regions.
• Regulators: The Tobique Gaming Commission if they make a formal request or you file a complaint.
• Legal authorities: Law enforcement, but only if they have a valid court order or warrant in our jurisdiction.

Moving data across borders

Most data stays in the European Union (Frankfurt and Amsterdam). Encrypted ID documents are stored in the same region and aren't copied elsewhere.

If a payment provider or blockchain service uses servers in the US or other regions, we use Standard Contractual Clauses to protect it. Everything is encrypted during the move so personal info stays private.

Players in Canada or Australia can ask our privacy contact for a copy of these agreements at any time.

Cookies and tracking

You pick which cookies to allow on your first visit. Necessary ones stay on, but the rest are up to you. We'll save your choice for a year.

• Necessary: These handle logins, security, and your currency settings. The site won't work without them.
• Functional: These remember things like your sidebar layout or if you've seen our terms.
• Analytics: These run on our own servers without third party tracking cookies or Google remarketing.
• Affiliates: A single ID that lasts 30 days so we can pay the right partner. It uses no personal info.

Retention schedules

We keep account info and ID documents for seven years after you close your account. This is a strict legal requirement for anti-money laundering records.

Marketing and activity data is usually wiped within 90 days of closing your account. We only keep it longer if there's an active fraud investigation or legal dispute.

Chat transcripts stay for 24 months to help with quality checks and resolving player disputes.

Server logs with IP addresses are cleared after 13 months unless they're needed for a security probe.

Security

• TLS 1.3 encryption for everything in transit.
• AES-256 encryption for databases and backups.
• Unique encryption keys for ID documents, managed by hardware security modules.
• Mandatory 2FA for any staff accessing user data, with access restricted to their specific job role.
• Annual security audits and tests by outside firms, plus a bug bounty program.
• If there is a breach, we tell the regulator within 72 hours and notify players as soon as we can.

Your rights

Access: You can ask for a JSON file containing all your data. We'll send it within 30 days.

Correction: You can update your profile yourself or ask support to fix identity details like a legal name change.

Deletion: You can close your account and have most data removed after 90 days. Records required by law stay in our vault until the seven-year limit hits.

Portability: The data export we provide is formatted so you can move your info to another regulated service.

Complaints: You can contact the Tobique Gaming Commission or your local data authority (like the CNIL, OPC, or ICO) if you have concerns.

Minors

This site is for adults (18+ or 21+ depending on where you live). We don't knowingly collect info from children. If you think a minor has signed up, tell us. We will close the account and delete their data immediately, keeping only what the law requires.

Updates

We check this policy every month to keep it accurate. If we change a payment provider or a rule, we update it here within five days. Big changes like a new license or new owners are posted right away.

If you notice something here that doesn't match the site, please let us know. We review player feedback on these details within 48 hours.

Additional audit notes

This section extends 5Gringos privacy handling with a slower practical reading, because a useful casino page should do more than repeat the commercial promise. The process is straightforward: isolate the headline claim, check the condition that limits it, and translate the result for a privacy-conscious player deciding whether to upload identity documents. On this page the core analysis is about KYC retention, payment data, marketing consent, analytics, cookies and account-closure records. Those are the details that actually change the player experience after registration, especially when the first withdrawal, first support escalation or first disputed bonus appears.

The method stays the same across the whole site. We separate information visible in the interface, clauses published in the terms, results measured during testing, and editorial conclusions. A visible promise that has not been tested is not treated as a final fact. A single measured delay is not presented as a universal truth either; it becomes an indicator inside a range. That discipline prevents the two common failures of casino content: publishing a brochure in review clothing, or turning one isolated incident into a dramatic verdict without context.

The useful reader question is not “is 5Gringos perfect?” but “under which conditions does this page remain true for my profile?”. A player who deposits $20 by card, claims the bonus, plays high-volatility slots and requests a withdrawal before KYC will not have the same journey as a player who verifies the account first, uses a coherent deposit and withdrawal route, sets a monthly limit and checks game contribution before wagering. The same operator can produce two very different experiences because the first decisions are different.

Finally, every number on this page should be read as dated evidence. Casinos regularly adjust providers, payment thresholds, bonus caps, max-bet rules and accepted countries. When a figure depends on an external provider, bank, wallet, crypto network, live-casino studio, the real timing can move even if the marketing copy remains unchanged. That is why operational explanation matters: it remains useful after a precise number changes.

FAQ